What procurement needs to see.
This page lists what the procurement pack contains and how to get it, written for the person making the case to colleagues in security, legal, finance and governance.
Inside the pack.
- Service overview
- What Redactics does, who it is for and how it is delivered, in two pages.
- Architecture
- Azure components, data flows, tenant isolation and processing stages, with diagrams.
- Security documentation
- Controls, policies, logging, incident process and certification status.
- Data residency
- Region options, what stays where, backups and support access.
- Implementation approach
- Self-service needs no implementation project. For larger rollouts, a short plan covering account setup, single sign-on, training and a first supported document set.
- Support model
- Channels, hours, response targets by tier and escalation.
- Pricing
- From £249 for 1,000 pages, then 20p a page, with the total shown before processing starts, and public sector terms.
- Data processing agreement
- Standard Article 28 DPA, with the option to use your own terms.
- Accessibility
- Accessibility statement for the review application and this website, WCAG 2.2 AA target.
- Retention and deletion
- Retention configuration, deletion process, timescales and certificates.
- Business continuity
- Recovery objectives, replication, testing schedule and status page.
How to request it.
Tell us who you are and, if you know it, the procurement route. We send the pack as PDFs and offer a call with someone who can answer security and architecture questions directly.
Public sector: we are used to framework terms, supplier questionnaires and DPIA reviews, and will complete your questionnaire rather than send you ours.
Pilots: once your account and processing controls are in place, a pilot on your own documents can run alongside procurement so the business case includes your own figures.
Bring colleagues with you.
The guided trial takes about twenty minutes and needs no customer data.