Redaction for regulated sectors.
Complaint files, grievance records and disputed correspondence name customers, colleagues and advisers alongside the requester. Redactics redacts their personal information automatically, and your reviewers check it before anything leaves.
Who appears in the documents.
- The customer or employee making the request, whose own information stays visible.
- Other customers, including people with the same name, in shared correspondence and system notes.
- Colleagues, managers and HR staff in grievance and complaint files.
- Advisers, counterparties and their contact details in disputed correspondence.
Upload. Review. Export.
- 1
Upload
Add mailbox exports and extracts from document management and case systems. Personal information is redacted as the documents process.
- 2
Review
Check the redactions with the original alongside, keep the requester's information visible and adjust anything your policy treats differently.
- 3
Export
Download the redacted set with an audit trail listing each redaction and who reviewed it.
Grievance meeting notes
During the meeting PS described her own concerns about workload and said she had raised them with her manager in February, before returning to the substance of the grievance.
Your decision
What changes.
- Consistency across reviewers
- The same kind of information is redacted the same way on every page, whoever is reviewing.
- Your policy, your decisions
- Whether material is privileged or can be released remains your legal team's call. They start from a redacted set, not a stack to re-read.
- A record for the regulator
- The audit trail shows what was redacted, what was changed on review and by whom.
Running a pilot.
- Start with the trial: synthetic documents, no card, no customer data
- Once your account and processing controls are in place, choose a closed complaint-driven request
- Process it in a UK or EU Azure region and compare the redactions with the original handling
- Receive a short report and security documentation for your third-party risk process
Relevant controls.
- UK or EU Azure regions
- SSO and role-based access
- Subprocessor transparency
- Security documentation for third-party risk
Other solutions.
- Subject access requestsRedaction for the documents a SAR gathers: emails, files and case notes with other people's details throughout.
- HealthcareRedaction for health records, employment files and complaint correspondence, including scanned letters and handwritten notes.
- Local governmentRedaction for social care, housing and education files that run to thousands of pages, with families and professionals throughout.
Redact your first document set.
Try Redactics on a synthetic sample set, or talk to us about your documents.